Eligibility

Exclusive sale to professional clients in the industry. As Aldeco is a Business-to-Business (B2B) company, meaning it only enters into commercial agréments with professional clients in the interior decoration sector, orders for fabric and wall panels can only be placed by such clients. To place an order and purchase Aldeco products, you must complete all fields in the “New Client Form” and provide your company information, such as: name, tax number, phone, email, and declare all information as true, accurate, and up to date. If any of your registration details change in the future, you agree to update this information as soon as possible.

Purchase Orders

The minimum purchase quantity for fabric is 2 meter per reference and, above one meter, in multiples of 50 centimeters. For Aldeco wall panels, the minimum quantity is 1 square meter per reference, and for wallpaper, the minimum is one roll per reference. For blackout fabric, the minimum acceptable order is 5 meters; for lengths under 5 meters (exceptions), a surcharge of 15% will be added to the price per meter. Purchase orders must be communicated in writing. Aldeco reserves the right to modify the validity period of a collection or discontinue the production of an item or product without prior notice; therefore, orders only become final after Aldeco’s confirmation. If items are not listed in the current price table, the client must confirm stock availability with their sales manager and mark their own samples with the note “Item subject to stock confirmation”.

Sales by Samples

Sales are generally made through samples. A sample is intended to approximately show the quality of the goods. Differences in color, length, weight, finish, or design may occur, which is considered normal within a 3% tolerance margin.

Order Formalization

To streamline order processing, we request that all orders be formalized via email or fax to the following contacts:

• aldecogeral@aldeco.pt
• monicavieira@aldeco.pt
• export@aldeco.pt
• rui.cunha@aldeco.pt

If the order is intended to complete ongoing projects, as shades may differ from batch to batch, please send a sample of the item in question along with the following details:

• Order Number
• Our Order Confirmation Number
• Invoice Number

Aldeco does not allow the accumulation of orders across different weeks. All orders are invoiced in the respective week they are received.

Price List

The applicable price list will be the one in effect on the date of the order. Price tables are sent to the email associated with the client record; therefore, it is important that client data is always up to date and that communications sent by Aldeco are opened. Aldeco is not responsible for lack of awareness of price updates when the email is not updated or communications are not opened. To update personal data, you can send the new details to your sales representative or respective Back Office, or directly through Aldeco’s B2B platform.

Delivery Times

Under normal supply conditions, deliveries are made within 2 to 10 days, except in cases of stock shortages. The indicated delivery times are merely estimates. Unpredictable factors may occur beyond Aldeco’s control. Please note that during holiday periods such as Christmas, Easter, and weeks with national or international holidays, delivery times may be extended. In case of delivery delay, the client cannot cancel the contract without first sending Aldeco a formal written request via email to fulfill its obligations.

ESG Standards

To comply with European Sustainability Reporting standards, Aldeco includes a charge of €0.50 (plus VAT) per tube/package on invoices. These amounts are credited to the client whenever the items are returned in good condition.

Inspection of Received Goods

Goods are generally transported under the client’s responsibility. The client must carefully inspect the packaging sent by the carrier and check the condition of the order. If the courier cannot wait for internal inspection, the client must note on the carrier’s delivery slip: “Damaged packaging – goods subject to inspection.” After receiving the goods, the client must carefully inspect the quantity, quality, and color (reference number) of the items within a maximum of 7 days. Returns of cut or manufactured items will not be accepted. The client must also ensure that installation and operation instructions are included and inform Aldeco if they are missing. Whenever the order is delivered to a third party, it becomes the responsibility of said third party to ensure they receive the correct goods and quantities in good condition. It is the client’s responsibility to correctly indicate the delivery address, a phone number, and the recipient’s contact name. If the client does not inspect the received goods, Aldeco will have the right to compensation for any damages resulting from failure to perform such inspection.

Payment Terms

For new customers, during the first year of billing, no credit is granted, so the payment conditions are CBD (cash before delivery) with the respective agreed discount, via bank transfer. After sending the payment confirmation, the orders are dispatched After the first year of billing, the invoiced amounts must exceed €15,000, thus enabling an assessment that may allow for a possible change in contractual terms to open a current account with invoice settlement within 30 days from the date of issue.

Payment Agreement

In case of non-payment of all or part of the invoice on the due date without just cause, despite receiving notification to make such payment, the outstanding balance will be increased by 10% and subject to interest of 2% above the legal rate. Aldeco reserves the right to retain title to the goods until fully paid. Failure to comply with the payment agreement may result in legal action.

Financial Discount:
• Applicability: The financial discount applies to clients who pay cash or in advance.
• Cancellation: If payment occurs more than 15 days after the invoice due date, the payment discount will be canceled, and a debit note for discount cancellation will be issued.
• Change of payment terms: If the client repeatedly delays payment, the automatic financial discount will be removed. For future purchases, if payment is made up to 15 days before the invoice due date, the client may calculate the previously agreed discount.

Fabric Characteristics
Technical limitations related to various tools and production methods may result in dye bath shade differences. Complaints regarding dye bath variations will not be accepted. All fabrics have natural shrinkage. Before using fabrics, they should be washed and dried. Our tolerance margin is 3%. Shrinkage percentage may vary from textile to textile and fiber to fiber. Darker-colored fabrics may lose color after rubbing; this is normal and more visible in velvets. This is a fabric characteristic, not a defect; therefore, complaints will not be accepted. Differences in repeat and/or width within the 3% tolerance margin will not be accepted. In designs with vertical repeats, even if technically well-designed, alignment may not be perfect, especially in silks. Fabrics made with natural fibers (cotton, silk, linen, jute) are more subject to size changes due to humidity. All silk fabrics used for curtains must be lined. Natural and artificial light can damage silk and cause fading of its original color. Color change is not considered a defect, and complaints for unlined silk will not be accepted. In handwoven silks, you may find slubs, knots, and/or shading, which are typical silk characteristics.
Please inform your client that these characteristics are not defects but natural features of the fabric.We are not responsible, under any circumstances, for compensating any costs.

After-Sales Service
Any complaint must be made within a maximum of 8 days after receiving the order, by registered letter with acknowledgment of receipt; such complaints must mention the order number and/or item reference, quantity, and exact reason for the request. All requests must include at least one photo or a sample of the product in question. The client must inspect products before use. No complaint can be accepted after application or manufacturing. Aldeco assumes no responsibility for improper product use, unsuitable storage conditions, or failure to follow installation and/or maintenance instructions.

Order Cancellation
Cancellations will only be accepted when the delivery time exceeds the previously indicated period, except for the cited exceptions: when the order has not yet been processed or when canceled by email within a maximum of 3 hours after the client’s order request. In case of extraordinary cancellations, Aldeco reserves the right to
charge up to 25% of the total order value. Large quantity orders for contract projects are subject to other conditions due to exclusive production and special condition
agreements, which will be agreed upon case by case.

Returns
All returns are subject to Aldeco’s express authorization, and it is expressly stipulated that Aldeco will refuse any returns of fabrics with less than 3 meters for upholstery
fabric and 10 meters for curtain fabric. Unauthorized returns will not be credited.
Authorized returns must always be accompanied by a copy of our invoice and collected by Aldeco or, if authorized by Aldeco, sent to Aldeco’s Head Office at Rua da Saibreira, 265/269, 4415-538 Grijó, Vila Nova de Gaia. If the return has been authorized, it is the client’s responsibility to return the goods in good condition and, whenever possible, in their original packaging within a maximum
of 30 days after receiving authorization for the return. Special attention should be given to returning fabrics such as velvets and blackouts, which must be in perfect condition and intact. For authorized returns not due to Aldeco’s responsibility, transport will be borne by the client, and 20% will be deducted from the return value, which will be issued as a credit note for future orders. Complaints or returns of items already cut and/or manufactured will not be accepted. Our clients are industry professionals and responsible for the outcome and any consequences of using and transforming items sold by Aldeco, including considering potential losses during manufacturing or installation. When manufacturing or installation is subcontracted, it is the buyer’s responsibility to inform the subcontractor about the specific conditions and information of the purchased items. Complaints or returns will not be accepted in case of defects or irregularities found after installing more than 3 wallpaper strips. Likewise, complaints or returns will not be accepted when, in orders of more than one (1) wallpaper roll, the remaining rolls are not in their original packaging condition.

Intellectual Property
Products supplied by Aldeco may be subject to intellectual property rights belonging to Aldeco or third parties. The client agrees to respect these rights.

Warranty
Aldeco’s liability will be limited to the purchase price of the products in question. Under no circumstances will Aldeco be liable for any indirect, incidental, direct, or consequential damages, including, without limitation, any lost profits or other economic damage. According to Article 921 of the Civil Code, the warranty period is six months.

Jurisdiction
This contract will be governed by Portuguese law. Any disputes will be submitted exclusively to the Commercial Court with territorial jurisdiction over Aldeco’s headquarters, even in cases of multiple defendants, third party intervention, or counterclaims.

Territory
The client is not authorized to sell Aldeco products in any territory other than the one where they are officially registered unless Aldeco gives written approval. Likewise, the client is not authorized to sell Aldeco products online if the website can be accessed from a country other than the one where the company is officially registered.